Aftersales Director

Milton Keynes

Who Are We?

LEVC (London Electric Vehicle Company) has been a leader in sustainable mobility, renowned for our innovative electric TX taxi. Expanding on this legacy, we’ve launched LEVC Mtech, a sister company focused on revolutionising the UK passenger vehicle market. Backed by the Geely Group and driven by cutting-edge technology, LEVC Mtech is committed to delivering smart, energy-efficient vehicles that will accelerate the transition to a zero-carbon future.

Why Join Us?
At LEVC Mtech, we foster a high-performance, results-driven culture that thrives on speed, innovation, and adaptability. By joining us, you’ll:

• Work in a fast-paced environment where bold decisions and impactful contributions are valued.
• Have opportunities to grow quickly, develop new skills, and thrive in a dynamic industry.
• Be part of a team focused on driving innovation, delivering results, and shaping the future of sustainable mobility.

The Opportunity

This is an exciting opportunity for a strategic Aftersales Director to lead and establish the aftersales function for LEVC’s new passenger vehicle brand, MTEC, in the UK. Reporting to the MD, you will be responsible for developing and executing an aftersales strategy that enhances customer experience, drives revenue, and ensures operational excellence.

The goal? To accelerate mobility carbon neutrality, a sustainable future, and a better world.

Key Responsibilities

Aftersales Strategy & Operations
⚡ Develop and implement a market-leading aftersales strategy for MTEC.
⚡ Define and establish best-in-class aftersales processes, policies, and standards.
⚡ Ensure exceptional customer service and satisfaction levels.
⚡ Drive efficiencies in aftersales operations to enhance profitability.

Customer Experience & Retention
⚡ Build and implement a customer-centric approach to aftersales services.
⚡ Develop and execute loyalty and retention programs to enhance brand affinity.
⚡ Oversee the development of a robust customer feedback loop to drive continuous improvement.

Service & Parts Management
⚡ Oversee service, warranty, and parts operations to ensure seamless execution.
⚡ Develop partnerships with key suppliers and service providers.
⚡ Ensure efficient supply chain management and parts availability.

Network Development & Training
⚡ Build and maintain a high-performing aftersales dealer network.
⚡ Provide training and development programs to enhance service capabilities.
⚡ Drive a strong focus on technical excellence and customer service within the network.

Commercial & Financial Performance
⚡ Lead aftersales revenue generation and cost optimisation strategies.
⚡ Drive profitability through innovative service offerings and value-added solutions.
⚡ Ensure alignment of aftersales KPIs with overall business objectives.

Leadership & Influence
⚡ Lead and develop a high-performing aftersales team.
⚡ Work cross-functionally with internal teams to ensure seamless customer experience.
⚡ Engage with key stakeholders and industry influencers to strengthen MTEC’s market position.

What We’re Looking For

⚡ Proven experience in a director-level aftersales role within the UK automotive industry.
⚡ Expertise in customer experience, service, and parts operations.
⚡ Strong understanding of dealer network operations and best practices.
⚡ Excellent leadership, communication, and stakeholder management skills.
⚡ Commercial mindset with a track record of driving revenue growth and profitability.
⚡ Ability to work under pressure and thrive in a fast-paced environment.
⚡ Highly proficient with Microsoft Office Suite (Word, PowerPoint, Excel).

Personal Attributes

⚡ Strategic thinker with a results-driven approach.
⚡ Determined and resilient, capable of leading teams to success.
⚡ Passionate about customer service and delivering excellence.
⚡ Self-motivated, proactive, and adaptable in a dynamic environment.

What we can offer you

⚡ Competitive salary

⚡ Car allowance (Dependent on role)

⚡ 25 days’ annual leave plus bank holidays

⚡ Hybrid working available between base location/home

⚡ Life insurance, cycle to work scheme, and a salary sacrifice pension scheme

⚡ Health and wellbeing support, including Medicash health care scheme, Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders

⚡ Salary extras giving you discounts across various retailers (e.g supermarkets, eating out, and leisure activities)

⚡ Modern offices with access to amenities

At LEVC, whatever your role, you truly have the opportunity to join a team that helps you perform at your best.