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London Electric Vehicle Company (LEVC) career site
Aftersales · Coventry

Head of Aftersales

Head of Aftersales

Circa £70,000 + Car Allowance

Coventry 

 

Who we are?

At LEVC we have been transformed from a traditional vehicle manufacturer of the iconic black cab, into a modern electric vehicle company with high performing tech. We operate a global footprint, with offices and operations across Europe and key overseas markets. The TX electric taxi heralded a new generation of personal transport, bringing zero-emissions-capable operation to cities around the world. 

Why work at LEVC?

Our talented team are dedicated to driving greener transport solutions that will accelerate the journey to cleaner cities. Our mission is to build on our heritage to deliver smarter, greener, safer and accessible mobility for all.

We are proud of what we’ve achieved already and excited to bring and develop talent into the EV industry. 

About the role

As our Head of Aftersales you will be responsible for leading and managing the aftersales operations team ensuring exceptional customer service and Dealer satisfaction. Driving revenue growth through parts, and warranty management. This role oversees all Aftersales functions, develops strategic initiatives, and maintains strong relationships with Dealers to enhance brand loyalty and satisfaction.

⚡ Aftersales Strategy & Operations: Develop and execute a strategy to optimize service, warranty, and spare parts operations while driving revenue growth.

⚡ Financial & Performance Management: Enhance profitability through cost control, KPI monitoring, and effective budgeting.

⚡ Customer Experience & Satisfaction: Strengthen customer relationships, implement service excellence initiatives, and manage feedback mechanisms.

⚡ Team Leadership & Development: Lead, mentor, and train the Aftersales team to drive performance and continuous improvement.

⚡ Compliance & Process Improvement: Ensure regulatory compliance, implement best practices, and optimize operational efficiency.


Experience to succeed

⚡  5 years + in senior Aftersales management within an OEM.

⚡ Proven success in customer service excellence and revenue growth.

⚡ Experience managing Aftersales and spare parts operations.

⚡ Effective leadership, people management, and relationship-building skills.

⚡ Commercial and financial acumen with a strategic mindset.

What we can offer you

⚡ Competitive salary

⚡ Car allowance

⚡ 25 days’ annual leave plus bank holidays

⚡ Hybrid working available between base location/home

⚡ Life insurance, cycle to work scheme, and a salary sacrifice pension scheme

⚡ Health and wellbeing support, including Medicash health care scheme, Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders.

⚡ Salary extras giving you discounts across various retailers (e.g supermarkets, eating out, and leisure activities.)

⚡ Modern offices with free parking and EV charging available

⚡ Offices include use of onsite gym (Ansty location), subsidised canteens, regular companywide events

⚡ Dedicated Learning & Development team help you to unlock your potential through technical & behavioural training. Oh, and did we mention you can get access to LinkedIn Learning too!

At LEVC, whatever your role, you truly have the opportunity to join a team that helps you perform at your best.

 

Department
Aftersales
Role
Head of Aftersales
Locations
Coventry

Current Opportunities

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About London Electric Vehicle Company (LEVC)

 

 

LEVC’s history began in 1908 when the first dedicated black cab was specially designed and commissioned for use in London. With its unmistakable silhouette and classic design cues, this iconic British vehicle has defined the company for over a century. In 2018, LEVC introduced its latest taxi model, the electric TX – the world’s cleanest, most advanced taxi ever, powered by revolutionary eCity technology.

Building on unrivalled heritage producing purpose-built vehicles, the company’s new strategy will see it grow beyond manufacturers of the iconic London taxi into a high-volume, all-electric brand with a range of smarter, cleaner, safer and more accessible mobility solutions.

 

Founded in 1908
Co-workers 400+
Aftersales · Coventry

Head of Aftersales

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